Resort Reservation System
A comprehensive reservation and booking engine for resort management, modernized from legacy systems to create a seamless guest experience.
Project Overview
BLISS Resort Reservation System is a comprehensive booking and reservation management platform designed for the hospitality industry. This project involved upgrading an existing 15-year-old system from Rails version 2.3.18 to 5.0.0 and from Ruby version 1.8.7 to 2.5 – a notoriously challenging migration spanning several major versions.
Despite the complexity of the upgrade, the initial test push resulted in only 13 bug tickets, showcasing the meticulous planning and execution of the migration process. The modernized system now offers an enhanced user experience, improved security, and faster performance while maintaining integration with the client's existing CRM software.
Project Challenges
BLISS USA approached us with several challenges regarding their legacy system:
- An outdated 15-year-old system with significant security vulnerabilities
- Severely degraded performance impacting both staff and guest experiences
- Poor user experience that no longer met modern expectations
- Need to upgrade across multiple major Rails and Ruby versions
- Requirement to maintain compatibility with their legacy CRM software
- Development of a new online reservation system integrated with existing tools
- Preservation of valuable historical data during the migration
Our Solution
We developed a comprehensive resort reservation management system with the following key features:
Seamless Version Migration
Successfully upgraded from Rails 2.3.18 to 5.0.0 and Ruby 1.8.7 to 2.5 with minimal disruption, preserving data integrity while significantly improving security and performance.
Booking and Reservation Management
A robust system that facilitates the process of booking rooms and accommodations for guests, including managing reservations, availability, and dynamic pricing options.
Customer Relationship Management (CRM)
Enhanced features to manage customer profiles, preferences, and interactions, improving the overall guest experience while maintaining compatibility with the existing CRM database.
Inventory and Lodging Management
Comprehensive tracking of room availability and different accommodation types, giving staff real-time visibility into resort occupancy and availability.
Payment Processing
Seamless integration with SquarePay Payment Gateway, allowing for secure and reliable transaction processing for bookings and additional services.
User-Friendly Online Booking Platform
An intuitive online platform allowing guests to browse available accommodations, check prices, and make reservations with a streamlined user experience across all devices.
System Integrations
Comprehensive integration with other hotel and resort management systems, including point-of-sale (POS) systems, property management systems (PMS), and customer loyalty programs.
Reporting and Analytics
Advanced reporting tools providing insights on occupancy rates, booking trends, and other key metrics, supporting data-driven decision-making for resort management.
Technical Implementation
The BLISS Resort Reservation System was implemented as a monolithic Rails application with the following technology stack:
Backend Development
- ✓Ruby on Rails framework (upgraded to 5.0.0)
- ✓MySQL database for robust data storage
- ✓JSON REST API for system integrations
- ✓RSpec for comprehensive test coverage
Frontend Development
- ✓jQuery for enhanced user interactions
- ✓JavaScript for client-side functionality
- ✓AJAX for seamless data updates
- ✓HTML and Bootstrap 3 for responsive design
The project followed a phased migration approach, carefully updating dependencies, refactoring code, and implementing automated testing to ensure a smooth transition between versions. The monolithic architecture was maintained to minimize disruption while significantly improving the codebase quality.
The system was deployed on AWS, providing scalability, reliability, and improved performance compared to the previous hosting environment. Version control was managed through GitHub SVN, enabling collaborative development and maintaining a detailed history of changes throughout the upgrade process.
Results & Impact
Improvement in system performance and response time
Increase in online bookings after system upgrade
Reduction in reported security vulnerabilities
Data integrity maintained during migration process
The upgraded BLISS Resort Reservation System has dramatically improved the resort's operational efficiency, enhanced security posture, and improved guest satisfaction. The migration was accomplished with minimal disruption to operations, and the new system provides a solid foundation for future enhancements and integrations.
Project Details
Domain
Booking and Reservation Management & CRM
Migration
Rails 2.3.18 → 5.0.0
Ruby 1.8.7 → 2.5
Tech Stack
Architecture
Monolithic Rails Application
Deployment
Web Server: AWS
Additional Tools
- • SquarePay Payment Gateway
- • RSpec Testing Framework
- • JSON REST API
- • GitHub SVN
Need to Modernize Your Legacy System?
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